Main Menu‎ > ‎

Public Education

WHAT IS 9-1-1?
*9-1-1 is the telephone number to dial when help is needed in an emergency.
*9-1-1 will give you direct access to FIRE, POLICE, AID, RESCUE and POISON CONTROL.

WHAT IS "ENHANCED" 9-1-1?
*When the caller dials 9-1-1, the address and phone number of the telephone called from is displayed on a screen at the 9-1-1 Center.

9-1-1 MAY BE USED BY ANYONE!
*Children can be taught to dial 9-1-1 in an emergency.
*The sight-impaired can learn the digits on the telephone, or use a pre-programmed speed-dial button.
*The hearing-impaired can use a TDD machine.

WHAT SHOULD I EXPECT?
*You will be asked questions.
*TALK TO THE CALL-TAKER. Try to answer all the questions as best you can.
*The information is needed to respond to your emergency in the most efficient way.
*The call-taker and the radio dispatcher will work as a team to send help.
*The call-taker will give you First Aid/CPR instructions until help arrives.

WHEN TO DIAL 9-1-1
*When life and/or property are in immediate danger;
*When you see smoke or a fire;
*When a crime is being committed;
*When rescue or emergency assistance is needed.

WHAT YOU NEED TO REPORT
*The location where help is needed, and a description of what's happening (accident, burglary, chest pains, fight, death, etc).

HOW TO CALL 9-1-1
*To call 9-1-1 from a home phone or a simple business phone, pick up the phone and dial the numbers, 9-1-1.
*To call 9-1-1 from a Centrex or PBX business extension, obtain an outside line (usually by dialing "9"), and then dial the numbers, 9-1-1.
*To dial 9-1-1 from a pay phone, no money is needed; simply dial the numbers, 9-1-1.
*To dial 9-1-1 from a cellular phone or mobile phone, dial the numbers 9-1-1. NO LOCATION INFORMATION WILL BE DISPLAYED.

WHEN NOT TO CALL 9-1-1
*Never dial 9-1-1 as a joke!
*Do not dial 9-1-1 for information, such as road or weather conditions, area power outages, or directions.
*Do not pre-program an ALARM circuit to dial 9-1-1.

HELPFUL HINTS
*Instruct your children, and their babysitter, how to use 9-1-1 properly.
*Make sure your house number is visible at night from the street, and is clearly posted where your driveway joins the main road.
*Make sure your address and phone number are posted by the family phone(s), so they can be read by anyone using the telephone in an emergency.

OTHER INFORMATION
*Use the non-emergency telephone numbers when reporting incidents which are not in-progress:

Non-Emergency -- 533-8765
Toll Free -- 1-800-281-6944

*Dial the Police and Fire Department's business numbers for follow-up information and/or general information.
*Report power outages directly to the Public Utilities (PUD).
*Obtain information regarding road, weather and flooding conditions from the office of County Emergency Management.