WHAT IS 9-1-1? *9-1-1 is the telephone number to dial when help is needed in an emergency. *9-1-1 will give you direct access to FIRE, POLICE, AID, RESCUE and POISON CONTROL. WHAT IS "ENHANCED" 9-1-1? *When the caller dials 9-1-1, the address and phone number of the telephone called from is displayed on a screen at the 9-1-1 Center. 9-1-1 MAY BE USED BY ANYONE! *Children can be taught to dial 9-1-1 in an emergency. *The sight-impaired can learn the digits on the telephone, or use a pre-programmed speed-dial button. *The hearing-impaired can use a TDD machine. WHAT SHOULD I EXPECT? *You will be asked questions. *TALK TO THE CALL-TAKER. Try to answer all the questions as best you can. *The information is needed to respond to your emergency in the most efficient way. *The call-taker and the radio dispatcher will work as a team to send help. *The call-taker will give you First Aid/CPR instructions until help arrives. WHEN TO DIAL 9-1-1 *When life and/or property are in immediate danger; *When you see smoke or a fire; *When a crime is being committed; *When rescue or emergency assistance is needed. WHAT YOU NEED TO REPORT *The location where help is needed, and a description of what's happening (accident, burglary, chest pains, fight, death, etc). HOW TO CALL 9-1-1 *To call 9-1-1 from a home phone or a simple business phone, pick up the phone and dial the numbers, 9-1-1. *To call 9-1-1 from a Centrex or PBX business extension, obtain an outside line (usually by dialing "9"), and then dial the numbers, 9-1-1. *To dial 9-1-1 from a pay phone, no money is needed; simply dial the numbers, 9-1-1. *To dial 9-1-1 from a cellular phone or mobile phone, dial the numbers 9-1-1. NO LOCATION INFORMATION WILL BE DISPLAYED. WHEN NOT TO CALL 9-1-1 *Never dial 9-1-1 as a joke! *Do not dial 9-1-1 for information, such as road or weather conditions, area power outages, or directions. *Do not pre-program an ALARM circuit to dial 9-1-1. HELPFUL HINTS *Instruct your children, and their babysitter, how to use 9-1-1 properly. *Make sure your house number is visible at night from the street, and is clearly posted where your driveway joins the main road. *Make sure your address and phone number are posted by the family phone(s), so they can be read by anyone using the telephone in an emergency. OTHER INFORMATION *Use the non-emergency telephone numbers when reporting incidents which are not in-progress: Non-Emergency -- 533-8765 Toll Free -- 1-800-281-6944 *Dial the Police and Fire Department's business numbers for follow-up information and/or general information. *Report power outages directly to the Public Utilities (PUD). *Obtain information regarding road, weather and flooding conditions from the office of County Emergency Management. |
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