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National Public Safety Telecommunicators Week Grays Harbor 911 - April 12th - April 18th
National Public Safety Telecommunicators Week Grays Harbor 911 - April 12th - April 18th
During National Public Safety Telecommunicators Week, we recognize the dedicated professionals of Grays Harbor 911. The voices behind the headsets who answer first when our community needs help.
Every call brings something different. In moments of crisis, uncertainty, and urgency, our telecommunicators remain steady, listening, gathering critical information, providing reassurance, and guiding both callers and responders through situations that often unfold in seconds. Their ability to balance compassion with precision, and urgency with calm, is what makes this work so essential.
While their role is often unseen, its impact is felt every day across Grays Harbor. From routine calls to life-threatening emergencies, this team shows up with professionalism, resilience, and an unwavering commitment to the people they serve.
Just as important is the way they show up for each other, supporting their teammates, sharing the workload, and building the kind of trust that only comes from working side by side through challenging moments.
This week is an opportunity to pause and recognize that dedication, teamwork, and heart. We are incredibly proud of this team and grateful for the difference they make in our community every single day.
With a team like this, every call is a home run.
Our Center is experiencing low staffing levels at this time and encourages the citizens of Grays Harbor County to only contact 911 for EMERGENCIES.
When the Center is experiencing a high number of EMERGENCY calls you may receive a message on our non-emergency lines asking you to contact your local Public Safety Agency, City or County Departments. (See our GHCC Public Safety Agencies or Resources pages for contact information links.)
If interested in applying for a 911 Telecommunicator position please visit our Employment page for Qualifications and Application Process.
If you have an EMERGENCY (Medical, Fire and/or Crime) to report that is IN PROGRESS, CALL 911 RIGHT AWAY or TEXT IF UNABLE TO CALL. Otherwise, if you would like to report a crime that occurred in the past, call the police/sheriff for your city/county.
When You Call:
Stay calm.
Take a deep breath.
Speak clearly.
State the problem you are reporting.
Listen carefully to the questions asked and instructions given.
Be prepared to answer the following:
o Location of the problem – full address and nearest cross streets.
o Your name.
o Phone number you are calling from.
Let the 911 dispatcher control the conversation and answer all questions.
These questions do not delay the emergency response; it gives the emergency responder pertinent information they need before arriving on scene.
If you accidentally call 911 please stay on the line to confirm that there is no emergency, otherwise you will receive a call from 911. If there is no response to the return call police will be sent to check on you.
GHCC 911 is the Public Safety Answering Point for all of Grays Harbor County, Washington.
We are here to help you and your safety is our priority!
If you need an EMERGENCY RESPONSE CALL 911. Emails to this website or to the Office Email are NOT MONITORED 24/7.
If you need an EMERGENCY RESPONSE CALL 911. Emails to this website or to the Office Email are NOT MONITORED 24/7.
For non-emergency calls such as: abandoned vehicles, burn bans, parking violations, code violations, public works matters or lost and found animals, please go to our GHCC 911 Agency page for their contact information regarding non-emergency items and/or to use their online reporting.
For street closures, power outages, weather, laws or local regulations. Please to go our Resources page for helpful contact information for frequently asked questions.
For the health and safety of the community and our staff; the Communications Center is closed to the public until further notice, dependent on the COVID-19/FLU situation and status.
911 services remain open 24/7. Public records requests remain available via online.
ATTENTION: This website is continually under construction so not all links may be working yet. If you need assistance please contact the Administrative Office during business hours (M-F, 8am-4pm).
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