About Us
Mission Statement
Grays Harbor Communications 911 is the tie that binds the citizens of this county with police, fire and medical services in their time of need. We serve with integrity, compassion and efficiency on each and every call.
Vision Statement
Grays Harbor Communications Center will remain known for quality customer service, integrity and professionalism. We will be known for good stewardship, strong partnerships and innovation. We will employ and develop highly effective professionals in an employee friendly, service focused environment.
Grays Harbor Communication 911 Center was established in October of 1989 and went live with answering 911 calls in February of 1992. GHCC 911 is a standalone emergency communications agency created by an Interlocal Agreement for the purpose of providing Enhanced 911 services to the citizens and first responders within Grays Harbor County. GHCC 911 contracts with 32 county Police, Fire and EMS agencies to provide dispatching services.
Governing Boards
The Center is governed by an Operating Board and an Administrative Board.
The Operating Board consists of 8 agency representatives from the participating cities:
GHC Sheriff’s Department
GHC Fire Districts
City of Aberdeen Police Department
City of Aberdeen Fire Department
City of Hoquiam Police Department
City of Hoquiam Fire Department
Small Cities Police Departments (Participating Cities: Cosmopolis, Elma, McCleary, Montesano)
Small Cities Fire Departments (Participating Cities: Cosmopolis, Elma, McCleary, Montesano)
The Administrative Board consists of 7 representatives from the participating cities:
Grays Harbor County Commissioner
City of Aberdeen Mayor
City of Cosmopolis Mayor
Mayor City of Elma Mayor
City of Hoquiam Mayor
City of McCleary Mayor
City of Montesano Mayor
Management & Staff
The staff for Gray Harbor Communications 911 Center consists of an Administration Department and a Telecommunicator Department.
Administrative Department
The Administrative Department is responsible for developing policy, setting agency direction, creating the annual agency budget, human resources, finance, internal and external customer relations, public information requests and support and maintaining all IT systems for the center. The department also acts as a liaison among user agencies for various communications-related needs.
Executive Director
Deputy Director
Training Manager
Finance & Administration Analyst
IT Manager
IT Assistant
Administrative Assistant/Records Custodian
Telecommunicator Department
The Telecommunicator Department answers and processes all 911 calls within Grays Harbor County, as well as all 10-digit business line calls from the public and the public safety personnel. The department is also responsible for dispatching all public safety responders within the county, except the Washington State Patrol. Supervisors manage the logistics of staffing the Center at or above minimum staffing levels 24 hours a day, 7 days a week. Supervisors ensure quality assurance, provide continuing dispatcher/call receiver training for all operations personnel, new employee training, and oversees the Communications Training Officers throughout the 18-month new employee training process.
Supervisors
Telecommunicators
